Privacy policy

Last updated: November 11, 2025

Aivie.art operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aivie.art is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following types of personal information:

Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: credit or debit card numbers, payment details, and transaction history.
Account information: username, password, preferences, and settings.
Transaction information: items viewed, added to cart or wishlist, purchased, returned, or exchanged.
Communications: messages or details you send when contacting customer support.
Device information: device type, browser, IP address, and other identifiers.
Usage information: your interactions with our website, pages visited, and features used.
Uploaded content: images or other materials you voluntarily provide when using our AI art customization features.

Personal Information Sources

We may collect personal information from:

Directly from you: when you create an account, make a purchase, or communicate with us.
Automatically through the Services: using cookies and similar technologies.
From service providers: such as payment processors, analytics partners, or shipping companies.
From partners or other third parties.

How We Use Your Personal Information

We may use your personal information to:

Provide, tailor, and improve the Services
- Process orders, payments, returns, and exchanges.
- Manage your account and preferences.
- Personalize your shopping experience and product recommendations.
Marketing and advertising
- Send you promotional emails or messages (you may opt out anytime).
- Show online ads based on your activity or interests.
Security and fraud prevention
- Authenticate accounts, detect and prevent fraud, and ensure secure payments.
Communications and support
- Respond to your inquiries and provide customer service.
Legal compliance
- Comply with legal obligations and enforce our policies.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our online store, improve your shopping experience, and for analytics and advertising purposes.
Cookies help us remember your preferences, items in your cart, and provide personalized recommendations.

You can manage or disable cookies through your browser settings.

For more information about how Shopify uses cookies, please visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information in the following cases:

With Shopify and trusted third-party service providers (IT, payments, analytics, shipping, customer support).
With marketing and advertising partners for targeted advertising and analytics.
When you consent or direct us to share information (e.g., social media integrations).
With affiliates or within our business group.
During business transactions (mergers, acquisitions, or bankruptcy).
To comply with law or defend our rights.

Relationship with Shopify

Our Services are hosted by Shopify, which also processes certain personal information. Shopify may collect and process your data to provide and improve its services.

To learn more about how Shopify uses your personal information, visit:
https://www.shopify.com/legal/privacy

You can also exercise your privacy rights directly with Shopify via:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party sites. We are not responsible for their privacy or security practices. Please review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of majority in your jurisdiction.

If you believe a child has provided us with personal information, please contact us to have it deleted.

Security and Retention of Your Information

We take appropriate measures to protect your personal information, but no system is completely secure.
Do not send sensitive information through unsecured channels.
We typically retain order and transaction data for up to 5 years for tax and accounting purposes, unless a longer period is required by law.

Your Rights and Choices

Depending on where you live, you may have rights over your personal information, including:

Right to access / know what information we hold about you.
Right to delete your information.
Right to correct inaccuracies.
Right to data portability.
Right to object or restrict processing.
Right to withdraw consent (if processing is based on consent).
Managing communication preferences: You can unsubscribe from marketing emails anytime.

You may exercise your rights by contacting us directly, or for Shopify-related data, through:
https://privacy.shopify.com/en

We will respond as required by law and may request verification of your identity.

Complaints

If you have concerns or complaints about our privacy practices, contact us using the details below.

You may also lodge a complaint with your local data protection authority.
For EU residents, a list of authorities is available here:
https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Transfers

Your personal information may be transferred and processed outside your country.
If we transfer data outside the EEA or UK, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses or equivalent safeguards.